Frequently asked questions & answers

If the questions and answers below don’t address your particular query, don’t hesitate to contact us for assistance.

How do I know if I’m losing more hair than normal, or if my hair has started thinning?

You should have a general idea of how much hair usually remains behind in your comb, shower or pillow after sleeping. When you can clearly see there is more than the usual daily amount, it may be an indication of excessive hair loss. Another indication would be if your hair falls out easily when you tug it. Thinning hair can also be identified when there is less hair to clip or tie back than before. For a diagnosis, consult a hair care professional or a medical practitioner.

How do I know if my hair loss or thinning is hereditary (genetic) or caused by behavioural factors?

One needs to assess the history of hair loss on both sides of your family. If there is a family history of balding and no behavioural factors (stress, dietary deficiencies, illness, medication) are at play, the cause is probably genetic coding (hereditary hair loss). If behavioural factors are prevalent and hereditary hair loss doesn’t exist in your family, the hair loss is probably due to behavioural factors. If the hair loss is hereditary, ViGRO® will not be effective. Consult a medical practitioner for a diagnosis.

Will ViGRO® help if I have hereditary (genetic) hair loss?

No, ViGRO® is specifically formulated to assist the scalp to stop the progression of hair loss and thinning hair* associated with behavioural factors such as dietary deficiencies caused by stress, illness and medication. There are products that have been specifically developed for hereditary hair loss. The advice of a medical practitioner or pharmacist should be sought in this regard.

I have had thinning hair for a number of years. Will ViGRO® help at this stage?

The sooner you start using ViGRO®, once hair loss or thinning hair* has been identified, the quicker the results will be. However, ViGRO® has been known to be effective in cases where hair loss* has been left unchecked for many years. As long as the hair root is still intact, it is possible to reactivate hair growth. Efficacy of support may vary between users.

When will I start seeing results?

Rehabilitating impaired hair functioning is a lengthy process and will normally take a minimum of 3 to 4 months. It is imperative that the user bears this in mind and continues to adhere to the ViGRO® 3-step system in the initial stages when no results may be visible. It is important to remember that the average hair grows only 1cm per month, so even when hair growth is reactivated, it will be some time before the new hairs gain in length sufficiently to contribute to volume and become noticeable. Efficacy of support may vary between users.

Is ViGRO® equally effective for both men and women?

Generally speaking, yes. When the hair growth cycle is imbalanced due to behavioural factors (e.g. stress, dietary deficiencies, illness, medication) it usually manifests as thinning, “see-through” hair. As the non-hereditary or behavioural causes in both men and women are the same, so is the solution. However, our Intensive Care for Her range contains ingredients that have been specifically selected and studied for their efficacy in the treatment of female hair thinning and hair loss*.

Can ViGRO® be used on all hair types?

Yes. ViGRO® is equally effective on all hair types. However, due to individual variations efficacy of use may vary between users.

How do I know which ViGRO® range is right for me?

One needs to assess the history of hair loss on both sides of your family. If there is a family history of balding and no behavioural factors (stress, dietary deficiencies, illness, medication) are at play, the cause is probably genetic coding (hereditary hair loss). If behavioural factors are prevalent and hereditary hair loss doesn’t exist in your family, the hair loss is probably due to behavioural factors. If the hair loss is hereditary, ViGRO® will not be effective. Consult a medical practitioner for a diagnosis.

How often must I use all the products in the 3-step system?

We recommend the following phases of application to help ensure maximum efficacy:

  • Initial phase: The 3-step system must be repeated regularly (e.g. 5 to 7 times a week) until there is a noticeable decrease in hair loss and hair thinning* – it usually takes about 8 to 12 weeks; however, the tonic should be used daily.
  • Maintenance phase: Continue to shampoo and condition as frequently as you desire, but repeat step two a few times a week, while continuing to take the capsules daily.

It takes only a few minutes a day to adhere to the 3-step system.

How frequently can I use the ViGRO® shampoos and conditioners?

Our shampoos and conditioners are intended for frequent use and can be used daily if required.

Why must I shampoo and condition my hair before moving to Step 2 in the ViGRO® 3-step system?

It is imperative to first ‘strip’ your hair of grime, grease and dirt. This will allow the active ingredients in the tonic that you will use in Step 2, to penetrate the hair shaft and commence the regeneration of the hair growth process.

Can I colour, highlight, perm or relax my hair and still use ViGRO®?

Yes – but wait 48 hours after treatment before using ViGRO®.

Can ViGRO® be used by people with diabetes?

Before starting to use Vigro®, please consult your medical practitioner, as some of the ingredients in the capsules may interact with chronic medication.

Can I use ViGRO® while I’m pregnant or breastfeeding?

No. Safety for use during pregnancy and lactation (breastfeeding) has not been established.

Where can I purchase ViGRO®?

You can buy Vigro® at all Clicks and Dis-Chem stores as well as leading pharmacies and retail stores.

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